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Introduction

Skill Groom values and respects your privacy. We are committed to protecting your personal information and handling it responsibly in line with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA) and the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you access our websites, mobile applications, or any other online platform operated by Skill Groom.

Scope of this Policy

This Privacy Policy applies to all users — including students, applicants, faculty, staff, alumni, and visitors — who interact with our digital platforms (“Platforms”). By using or accessing these Platforms, you consent to the collection and use of your personal information as described in this Policy.

Information We Collect

We collect different types of personal information depending on your interaction with us, such as when you apply for a course, register for an internship, participate in online learning, or communicate with our support teams.

Categories of Information Collected:

  • Identifiers: Full name, email address, contact number, and communication preferences
  • Account Details: Login credentials and account-related information
  • Location Data: IP address and approximate geographic location
  • Payment Details: Transaction history, billing details, and payment methods (processed securely)
  • Usage Data: Browsing patterns, activity logs, and interactions with our platforms
  • Technical Information: Device type, browser version, operating system, and access times
  • Educational and Professional Data: Academic qualifications, employment history, and certifications
  • Sensitive Information: Only collected with your explicit consent (e.g., health data or demographic information)

How We Use Your Information

We use your personal data for legitimate skilling purposes, educational purposes and administrative purposes, including:

  • Delivering, managing, and improving our courses and services
  • Responding to queries, requests, and feedback
  • Personalizing your learning and user experience
  • Sending program-related information, updates, and notifications
  • Providing marketing or promotional information (only if you’ve opted in)
  • Ensuring compliance with legal, regulatory, and accreditation requirements
  • Enhancing cybersecurity and preventing misuse or fraud

We may also recommend or offer additional programs, certifications, or training opportunities that align with your professional interests — this includes cross-selling and upskilling initiatives.

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your Consent — when you voluntarily provide data or opt-in to marketing communications.
  • Contractual Necessity — when processing is required to deliver requested services or academic programs.
  • Legal Compliance — to fulfil obligations under applicable laws including regulatory bodies like UGC/AICTE regulations.
  • Legitimate Interest — when processing supports our operations without infringing your rights.

Opting Out of Marketing Communications

You can opt out of receiving promotional, cross-selling, or upskilling messages at any time by:

  • Adjusting your Privacy Settings in your account dashboard.
  • Clicking the “Unsubscribe” link in our emails or SMS messages.
  • Writing to our Data Protection Officer (DPO) at [Insert Email] requesting removal.

We will process your request within 7 business days.

Our Commitment to Legal Compliance

SKILL GROOM strictly adheres to Indian and international data protection standards, including the DPDPA 2023 and guidelines issued by regulatory bodies. All personal data is collected, stored, and processed transparently and fairly, ensuring your rights are respected at every stage.

Transparency – Data and Purpose

We believe in complete transparency regarding what we collect and why.

Data Type

Purpose of Collection

Identifiers

For communication, account setup, and program delivery

Account Information

To provide secure access to our online platforms

Location Data

For analytics and to optimize platform performance

Payment Data

To process course or service fees securely

Educational/Professional Data

For admission, placement, and academic record management

Data Security and Consent Management

We maintain robust security measures to protect your data:

  • Encryption: All data (in transit and at rest) is protected using AES-256 encryption standards.
  • Access Controls: Role-based access ensures only authorized personnel can view or process sensitive information.
  • Consent Management: We collect consent through explicit opt-in mechanisms and maintain a record of all such consents. You may review or withdraw your consent at any time by logging into your account.

Data Retention

We retain your information only as long as necessary for academic, administrative, or legal purposes. Once the retention period expires, your data is securely deleted or anonymized in accordance with institutional policies.

Sharing of Information

We may share limited data with:

  • Colleges, Universities, Accreditation and regulatory bodies (e.g., UGC, AICTE) as required by law.
  • Trusted partners and service providers assisting in course delivery, technical operations, or internships.
  • Legal authorities in cases of statutory or investigative requirements.

All third parties are bound by confidentiality agreements and data protection obligations.

International Data Transfers

Your information may be processed outside India to support global academic or technical functions. In such cases, we implement safeguards (such as standard contractual clauses) to ensure your data remains secure and lawfully processed.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, understand user engagement, and improve services. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our Platforms are designed for users aged 13 and above. We do not knowingly collect information from minors without verifiable parental or guardian consent. If we discover data collected from a child, it will be promptly deleted.

Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices, legal obligations, or technology. Updated versions will be published here with the revised “Effective Date.” We encourage users to review this page regularly.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

Name: [To be appointed]
Email: [Insert DPO email]
Phone: [Insert DPO contact number]

If you are unsatisfied with our response, you may raise a complaint with your local data protection authority.