Mastering Workplace Communication Skills

Rated 4.5 out of 5

Mastery in Workplace Communication

COURSE OVERVIEW

Mastery in Workplace Communication” helps you communicate confidently, lead effectively, and collaborate seamlessly in today’s hybrid workplace. Through interactive sessions, role-plays, and real-world practice, you’ll learn how to express ideas clearly, handle conflicts professionally, and make a lasting impression in every conversation.

WHAT YOU'LL LEARN

By the end of this course, you’ll be able to:

Communicate with clarity and confidence in meetings, emails, and presentations.
Adapt your communication style for teams, managers, and clients.
Apply empathy, active listening, and emotional intelligence at work.
Handle conflict and feedback conversations constructively.
Deliver impactful, persuasive business presentations.
Build a professional presence that inspires trust and collaboration.

Communicate with impact. Lead with empathy. Grow with confidence.

CURRICULUM

Module 1: The Foundations of Workplace Communication

Topics Covered:

Understand why communication defines success, how workplace communication differs from personal, and identify your top 3 communication challenges.

Why communication defines workplace success
The difference between personal vs. professional communication
Understanding the communication model (sender–message–receiver–feedback)

Module 2: Building a Professional Mindset

Topics Covered

Develop a growth-oriented professional attitude, openness to feedback, and adapt effectively to diverse workplace cultures.

Professional attitude, tone, and behaviour
Growth mindset & openness to feedback
Navigating multicultural and diverse workplaces
Exercise: Journaling on “A workplace interaction I’d redo differently.

Module 3: Active Listening and Empathy

Topics Covered

Practice listening beyond words, recognize verbal and non-verbal cues, and build empathy into daily conversations.

Levels of listening (hearing vs. active listening)
Verbal & non-verbal cues in conversations
Building empathy into day-to-day interactions

Module 4: Verbal Communication Mastery

Topics Covered

Structure clear spoken messages, avoid filler words, and build confidence during meetings and discussions.

Structuring clear spoken messages
Avoiding filler words, jargon, and miscommunication
Building confidence in meetings & team discussions

Module 5: Non-Verbal & Digital Body Language

Topics Covered

Enhance your presence on video calls and in-person interactions through posture, gestures, and tone.

Posture, gestures, and facial expressions
Digital presence in video calls (camera, voice, chat)
Reading others’ non-verbal signals

Module 6: Email & Written Communication Excellence

Topics Covered

Craft professional emails, reports, and memos that are concise, clear, and credible.

Crafting professional emails (structure, tone, clarity)
Writing reports, memos, and project updates
Avoiding common email mistakes

Module 7: Mastering Meetings

Topics Covered

Learn to lead productive meetings with clear agendas, inclusive participation, and time-efficient discussions.

Preparing agendas & participating productively
Techniques for inclusive and efficient discussions
Handling interruptions and dominating voices

Module 8: Presentations that Inspire

Topics Covered

Deliver impactful presentations using storytelling, visual aids, and confident delivery techniques.

Structuring presentations for impact
Storytelling in business presentations
Visual aids & delivery techniques

Module 9: Persuasion & Influence

Topics Covered

Understand principles of persuasion, structure your pitch, and practice negotiation techniques for workplace success.

Principles of persuasion (ethos, pathos, logos)
Pitching ideas to managers or stakeholders
Negotiation basics for workplace scenarios

Module 10: Conflict Management & Difficult Conversations

Topics Covered

Identify conflict sources, apply collaborative resolution strategies, and give feedback constructively.

Identifying causes of workplace conflict
Approaches to conflict resolution (collaborative model)
Handling criticism and giving feedback constructively

Module 11: Cross-Functional & Remote Communication

Topics Covered

Collaborate effectively across teams and geographies using digital tools like Slack, Teams, and Notion.

Communicating with colleagues across departments
Virtual collaboration tools (Slack, Teams, Notion)
Building rapport in hybrid/remote teams

Module 12: Emotional Intelligence at Work

Topics Covered

Apply self-awareness, empathy, and stress management to strengthen communication under pressure.

Self-awareness and self-regulation in communication
Managing stress during high-stakes conversations
Empathy as leadership currency

Module 13: Professional Etiquette & Cultural Sensitivity

Topics Covered

Demonstrate respect, punctuality, and adaptability while communicating across cultures and global teams.

Workplace etiquette (greetings, dress, punctuality, respect)
Email/chat etiquette for global teams
Cross-cultural dos and don’ts

Module 14: Leadership Communication with Effective Interpersonal Skills

Topics Covered

Communicate with authority, build trust, and inspire your team through authentic leadership communication.

Communicating as a first-time team lead
Building trust and rapport through interpersonal skills
Giving constructive feedback and recognition
Inspiring and motivating team members through authentic communication

Module 15: Integrating Skills for Career Growth

Topics Covered

Design your personal communication roadmap and identify 3 key commitments for continued growth.

Building a personal communication brand
Ongoing development & feedback-seeking
Designing your workplace communication roadmap

WHO SHOULD ENROLL

Designed for young professionals (0–10 years of experience) across industries including tech, business, services, and startups.

Ideal for:

First-time job holders adapting to corporate culture
Professionals aiming for promotions or leadership roles
New team leads managing people for the first time
Remote or hybrid professionals improving virtual communication, seeking stronger digital communication

Ideal for roles such as Analysts, Project Managers, Team Leads, Client-Facing Executives, and Startup Founders.

WHAT YOU'LL GET

Certificate of Completion
Hands-on Projects and Assignments
Mentorship from Industry Experts
Online access to Course Content

OUTCOME

By the end of this course, you will:

Communicate with clarity, confidence, and empathy in professional settings
Lead teams and discussions with strong interpersonal and leadership skills
Manage conflicts, feedback, and cross-functional collaboration effectively
Build a professional communication brand that enhances career growth and leadership readiness